John Pepper

Happy 2018, Boloco Family!

  Happy New Year, Boloco Family! I’m sending this to all 140 of our Boloco family members. We are a smaller family than we used to be, but, I hope, and I believe, much closer than ever before. I prefer small and close to big and disconnected. I know many of you do too! 2017

Boloco Closed Dec 24 & 25

Hello friends, To give our Boloco family a chance to rest, relax, and enjoy family and friends we are closed December 24 and 25 at all locations – same as last year. Next week we will have reduced hours in the evening (closing no later than 8pm in most locations). No better time than the

RANT & RAVE: Price Increases at Boloco

Over the past year we have been slowly rolling out changes to our ordering process and pricing. While many guests appreciate these changes, there are always those who don’t – often for good reasons. Since I’m personally not always appreciative of change or price increases myself, especially when it’s a company or product I love

RANT & RAVE: Pricing for Veggies #Scam

For a long time, Boloco has charged guests who order vegetarian burritos or bowls a little less than those who ordered meat. And for about 10 years we charged those who ordered White Meat chicken (something few other burrito joints offer) an extra buck or so compared to those who ordered dark Thigh Meat chicken.

So long Boloco Harvard Square – Hello Zambrero!

Dear Boloco Friends of Harvard Square With a heavy heart, and as many of you already know, Friday (7/28/17) was Boloco’s last day operating in Harvard Square. Our run lasted 19 years and 6 months… most of that time being very, very good for which we are forever grateful to literally tens of thousands of

OH NO! Harvard?!

Dear friends of Cambridge and Harvard Square, OH YES…The rumors are true. In a few weeks from now, after 19 years, 4 months, and 20-something days (who’s counting, though, right?!) Boloco’s time in Harvard Square will likely be coming to an end. We expected this day was coming for at least a year now, and

EXCLUSIVE: Boloco CEO shares brutally honest tale about making it in the restaurant biz

REPRINT FROM FAST CASUAL MAGAZINE: “They just ain’t what they used to be! Very unfortunate, really.” I woke up this morning to a beautiful sunrise on the Atlantic. My second-to-last morning of kids’ spring break. Six days in. I’m finally refreshed and rejuvenated. Amazing what fresh Florida beach front air, warmth, sunshine and a little distance

“Walking the Line” at Boloco (DRAFT)

NOTE: This is still work-in-progress… read at your own peril… ——— “What the serious fu%$ Boloco?!” I saw the tweet and winced, knowing with 100% certainty what had just happened. Another long-time fan and friend of Boloco had run across the new ordering format we have been testing in a few of our locations (currently Hanover,

Anatomy of a Turnaround (Part I)

For those interested in the anatomy of turnarounds, I occasionally run into documents and emails that I wrote during our most challenging years. Here’s one where I essentially “called the ball”… we were moving into crisis. Of course, sales were still growing, profits at the restaurants were strong, but our day-to-day activities and over-the-horizon plans